Shipping & Returns

Table of Contents

Orders

Shipping Policy

Return Policy

 

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Orders

Order Fulfillment

We’ve partnered with an organization to deliver the best print-on-demand merchandise - which is printed individually and delivered directly to your door. Our partner organization, AOP+ was selected for their excellent print quality and selection of apparel and accessories. Their printing facilities are headquartered in the United Kingdom and U.S., although the majority of the print jobs will be shipped from the U.K.

Order Processing

All orders are processed on business days Monday to Friday (excluding weekends and holidays) after receiving your order confirmation email. 

 

Your order will be processed within 24-48 hours of receipt of the order. This gives you a small window of time to cancel or change your order. Once your order is sent to the printing facility, your items will be processed and printed. 

 

The items sold in our gift shop have varied print processing times. Based on information from our printer, most orders will take approximately 3-5 business days to process and complete production. Your order will only be shipped once all of the items have been processed. You will receive a notification when your order has shipped.

Order Updates and Changes:

Changes to orders, such as size or color adjustments, can only be made if print production has not started. To update or change an order, please contact our customer support team at shop@petermotthouse.org, as soon as possible after placing your order.

Order Cancellations

Order cancellations are only possible if production has not started. Once production has begun, we are unable to cancel the order.

 

Shipping

Shipping Carrier

Our printer uses the United States Postal Service (USPS) to deliver U.S.-based orders. 

Shipping Costs

Our printer sets the shipping costs for the products, which, in some cases, may be offset by the Lawnside Historical Society to reduce the overall cost to our customers.

Order Tracking

Once your order has been printed and fulfilled, it will be ready for shipment. You will receive a shipping confirmation message with a tracking number as a clickable link, which will provide up-to-date information regarding the status of your package. 

 

Please allow 48 hours for the tracking information to become available.

Delivery

Your order is expected to take approximately 5-7 business days to arrive. Should your order fail to arrive 10 business days past the shipping confirmation date, please contact us immediately at: shop@petermotthouse.org.

Postal Service Interruptions

Orders may take longer to arrive due to circumstances beyond our control. Should we receive any updates regarding the delivery of your order, we will pass them along to you.

Return Address

The shipment return address is set to the  Lawnside Historical Society's post office box. If a shipment is returned due to an insufficient or incorrect address, we will intercede to reduce the chances your package will be returned to the United Kingdom. 

 

If we are unable to make contact with the purchaser via email and\or phone, and the package remains unclaimed after 45 days, it may be donated to charity.

Lost Packages 

If you fail to receive your order within 10 business days of the receipt of the shipping confirmation message, please notify us immediately at: shop@petermotthouse.org. Orders lost in transit must be reported to our partner organization within a timely fashion and cannot exceed thirty (30) days after the estimated delivery date.

 

 

 

Returns

If you’re looking for help with your order, we’re here to help! We accept returns under several conditions. We also have an efficient process to help make your return as quick and easy as possible.

Quality Assurance

We’re happy to work with partner AOP+ for our print-on-demand offerings. Due to the nature of the partnership, each item that you order is individually printed and created just for you. Although our printer has an excellent quality control system, sometimes mistakes happen, and items slip through the inspection process.  We appreciate your patience as we work to rectify the situation.

 

If there is damage, a defect or quality issue with your merchandise, please contact our customer service team within 14 days of receiving your product. Use the form below to send us a message and include photo(s) of the defect. We’ll review the image(s) and make a determination. 

 

We stand by our partner organization, and would appreciate the opportunity to make it right. We will first offer a replacement at no additional cost to you. Items that do not meet your satisfaction due to defects or quality issues must be returned in the condition they were received. Once we determine a replacement offering, we will send you a shipping label to return the defective merchandise to us. 

 

To expedite the return process, we’ve created an automated return merchandise authorization (RMA) process. You will be asked for some essential information, including your order details, the reason for the return, and your contact information. If the return is due to a defect or damage, we will also request photos showing the issue.

 

Thank you for your understanding and cooperation. We are dedicated to resolving any issues quickly and ensuring that you have a positive experience with our store.

 

Return Policy

Customers have thirty (30) days from the date the product is delivered and\or accepted to the customer to return merchandise. Due to the nature of custom printed merchandise, we only accept returns for merchandise that has quality issues, is defective, damaged or an item that has been incorrectly shipped. Requests for returns that exceed thirty (30) days will not be accepted by the Lawnside Historical Society nor our partner organization.

 

Incorrectly shipped merchandise includes items that are not the correct style, size or color originally ordered. Returned merchandise must be in new and unused condition. Merchandise cannot have been previously used, worn, washed nor altered prior to returning. 

Returning Merchandise

Customers who wish to return merchandise must contact the Lawnside Historical Society prior to returning any merchandise. Customers should contact the Lawnside Historical Society by completing the form below. Once approved, the customer will receive a RMA number and information about how and where to ship return-approved merchandise.

 

Customers who return pre-approved merchandise due to damage, destruction or irregularity may be eligible for full refund or store credit to use toward future purchases. The Lawnside Historical Society will attempt to replace any deficient merchandise prior to deciding whether to refund purchases.

 

Please do not return any defective or damaged merchandise without first contacting our customer service department. 

Return Merchandise Authorization (RMA) 

We accept returns for items that have been incorrectly sent (i.e. wrong color, size or style), damaged, defective or have quality issues. We do not accept returns for any other reason.

 

To expedite the return process, we have created an automated return merchandise authorization (RMA) process. You will be asked for some essential information, including your order details, the reason for the return, and your contact information. If the return is due to a defect, damage or quality control, we will also request photos showing the issue.

 

Once we have received your information, we will send you an RMA number and additional information on how to return your item to us.

Return Shipping Costs 

Customers are responsible for return shipping costs unless the return is due to damage, a defect or an error by our partner printer. In such cases, we will cover the return shipping costs and send you a shipping label to return the merchandise to us.

 

If you are a local resident and prefer to deliver returned merchandise directly to the Historical Society, accommodations, by request, may be approved. Please do not drop off any merchandise without prior approval - as it will not be accepted.

Refunds 

Approved refunds will be issued to the original method of payment. Please allow up to 14 days for the refund to be processed and reflected in your account. The processing time may vary depending on your payment provider. Alternatively, we can issue store credit upon request.

 



Return Merchandise Form

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